Contact Us is a division of Custom Logistics Group. Our team is available to help you with Shipping Insurance. Please use the form to contact us or give us a call: 772-222-5577



+1 (772) 222-5577

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Our team prides themselves on excellent support and service. We are here to help you!

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Frequently Asked Questions

Are there any size restrictions?
We can insure a parcel to a rocket. We do not have size restrictions on any insured shipment. That does not mean we will insure Kansas or the moon but you get the idea
What type if Insurance is this?

We only offer All Risk Insurance

This is the Broadest All Risk Shipping Insurance available anywhere, subject to very few exclusions which are standard in every cargo policy and considered to be rare; such as terrorism, nuclear events, radioactive contamination, delay in transit, improper/unsuitable packaging and willful misconduct by the insured.

Goods being shipped are insured against All Risks of physical loss or damage (partial & total loss) resulting from any external cause while in transit (door to door); including extended coverage for Loading and Unloading, War, Strikes, Riots, Civil commotions, Duty, Theft and Non-delivery of any portion of the shipment (individual items and/or the entire shipment). Subject to the Standard terms and any applicable special commodity terms and deductible listed below.

Can you connect our system to yours?
Of course. We have a team of IT people who can help and we have the ability to work with your team to integrate insurance into ANY type of system and have applied many solutions already to multiple companies to streamline their shipping and valuation.
Can you insure eBay and Amazon items?
Yes we can and we do it cheaper than anyone else: We can insure eBay, Amazon, Etsy, actually any and all businesses.
Can you insure household goods?

Currently we do not. We do insure new and used items except personal household goods. If you require coverage, please contact us for that type of coverage

Can you insure Tradeshow shipments?
Yes we can. We can insure back to back shows and international ones as well!
Do I have to sign up?
Only to get enrolled and set up a payment process. From that point forward, there is no need to get specialized access
Do you charge monthly fees
No. We never charge monthly fees, sign up fees or maintenance fees. You only pay for the insurance you require.
Do you have minimum shipping requirements?
We do not have minimum shipping requirements. When you need us we are here. You can insure one shipment or hundreds. There are no obligations, minimums or contracts
Do you insure all products?
We do not insure everything although our list is more extensive than most other providers, we do limit what we will insure:


Policy Exclusions:

Flowers, plants, fine art, cotton, fresh foods, live animals, precious stones and metals, currency, cigarettes, eggs, specie, securities and other negotiable papers, bulk products, personal goods, laptop computers, computer chips and similar memory devices, televisions and mobile phones, unless endorsed in writing. Merchandise shipped in consignment, memorandum, or approval unless shipped in fulfillment of and order or request.

Do you insure to every country?
In respect of the following countries cover is excluded absolutely:

Afghanistan, Cuba, Democratic Republic of Congo, Iran, Iraq, North Korea, Syria, Libya and Crimea, including any other country on which the United Nations has imposed sanctions and including trade or economic sanctions, laws or regulations of the United Kingdom, European Union or United States of America, and any country where their local legislation decrees insurance must be effected locally, unless specifically declared and accepted by Underwriters prior to shipment.

In respect of the following countries this insurance cover will cease upon the discharge of the subject matter insured from the carrying conveyance at port/airport/border as applicable:

Algeria, Angola, Bangladesh, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Djibouti, Dominican Republic, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Georgia, Ghana, Guinea, Guinea-Bissau, Haiti, Ivory Coast, Jordan, Kenya, Lesotho, Liberia, Libya, Madagascar. Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Pakistan, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Yemen, Zambia, Zimbabwe.

In respect of the following countries/areas this insurance cover excludes War and Strikes cover:

Algeria, Azerbaijan, Bangladesh, Bolivia, Burkina Faso, Burundi, Cameroon, Central African Republic, Chad, Colombia, Congo, Ecuador, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Georgia, Guinea, India, Ivory Coast, Jordan, Kenya, Lebanon,, Madagascar, Mali, Mauritania, Moldova, Nepal, Niger, Nigeria, Palestinian Authority, Pakistan, Peru, Philippines, Russia, Saudi Arabia, Somalia, South Korea, South Sudan, Sudan, Uganda, Yemen, Zimbabwe.

How can your shipping insurance rates be better than my carrier/insurance provider?
With thousands of shipments insured daily, Transportation Management Group has the purchasing power to get discounted freight insurance rates. We have a rating system that has several underwriters pricing available for you to select. Transportation Management Group deals directly with several underwriters so there is no delay in coverage.

*NOTE* Some freight classes on shipments are based on valuation (cost) and you can use the lowest class to rate a shipment and insure through us to save even more!

How do I file an insurance claim?
please visit our claims page for instructions: HERE
How do I know I am insured?
Once you process your order, we will bind your coverage after a quick visual audit and then you will receive a certificate. Once you have confirmation with your certificate, you are covered 100%
How do I stop insuring with my current carriers?
Just stop. It’s really that easy…. All you have to do is stop declaring your insurance value. The carriers do not need to know your shipment is now secured through another insurance provider. To the shipping companies, that is not a process that is visible.
How do you calculate insurance costs?
Our discount insurance rates are based on $100 units. If your shipment has a declared value of $600 (based on $100 deductible) that would contain 5 units. If your rate on that particular shipment is $0.80 per unit, your cost would calculate to: $4.00.

You will notice we offer a flat rate pricing to make it even easier. No need to worry about rates in the US versus rates via ocean to Europe. They pricing is still the same low rate.

What kind of insurance coverage do you have? only offers the best coverage, ALL RISK

All Risk” Transit Insurance is a contract between the customer and the insurance company. The coverage provided is for direct damage or damage by a third party, or damage due to an unforeseeable act (such as windstorm, flood, lightning, etc). All risk coverage is paid directly by the insurance company and is regulated by the Department of Insurance.

All risk has been described as 100% coverage from pickup to signature at delivery. With the below exceptions all underwriters have:

  1. Loss, damage, shortage or non-arrival of any parcel and its contents which is addressed or packed insufficiently to withstand the normal, routine and expected rigors of transit.
  2. Loss, damage, shortage or non-arrival of any parcel and its contents when it bears a descriptive label or packaging which describes, or alludes to, the nature of the contents. International shipments that contain customs declarations or original manufacturer packaging are NOT excluded from coverage.
  3. Loss, damage or shortage arising out of loss of market, delay, loss of use, clean up costs, consequential and/or incidental expenses, decay, inherent vice, or other deterioration, whether or not arising out of a peril insured against.
  4. War Exclusion / Atomic and Nuclear Exclusion: In no case shall this insurance cover loss, damage or expense caused by (i) War, civil war, revolution, rebellion, insurrection, or civil strife arising therefrom, or any hostile act by or against a belligerent power. (ii) Capture, seizure, arrest, restraint or detainment by any government authority or customs officials and the consequences thereof. (iii) Derelict mines, torpedoes, bombs, or other derelict weapons of war. In no case shall this insurance cover loss, damage or expense arising from the use of any weapon of war employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter.
  5. Mechanical and Electrical Derangement – Loss or damage due to mechanical, electrical or electronic derangement unless there is evidence of external damage to the insured item and its packaging. Data files and installed computer programs are not covered for erasure, corruption or loss.
  6. AIMU Extended Radioactive Contamination Exclusion clause.
  7. AIMU Chemical, Biological, Bio-Chemical, Electromagnetic, and Cyber Weapons Exclusion clause.
  8. Used goods are not covered for scratching, denting, chipping, staining, tearing and pre-existing conditions.
What shipping companies do you insure for?
The easier question to answer is who do we not insure…. We will not insure any company that is not DOT licensed to transport. We will insure any NVOCC shipment, all small parcel carriers (domestic, import/export) and all legal freight carriers. We do not insure companies that cannot provide their proof of authority.


Sample of carriers we cover: USPS, UPS, FedEx, DHL, YRC, Roadway, Con-Way, Daylight Transport, APX, AAA Cooper, Bullet, Bullet Freight, Oak Harbor Freight Lines, Old Dominion, Roadrunner and even owner-operators!

Sample of brokers shipments we will cover: CH Robinson, JB Hunt, Landstar, UTi Worldwide,,, (only verified carriers),,, Harte-Hanks, Kuehne + Nagel, Ceva Logistics, AIT Worldwide and many, many more

Why should we insure through you instead of the carrier directly?
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