The delivery firm claims to be cost-efficient as it does not have to pay the congestion charge.
However many ASOS customers claim to have requested next day delivery but said they were waiting around three days to a week for their orders to be delivered.
Some people said they had received messages that the company had tried to deliver while they were inside their homes and offices.
Speaking to the Evening Standard an ASOS spokesperson said: “We’re aware of an issue that is affecting some of our customers in central London. We’ve taken immediate steps with our suppliers that should ease the problems, and in the meantime we are updating customers on the status of their deliveries.
“We are happy to refund anyone who paid for delivery and did not receive their order in the expected timeframe.”
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