The Department store which was bought by Sports Direct for £90m last week, tweeted on Thursday night
“Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused.”
The Times reports that XPO logistics, which operates a House of Fraser distribution centre in Wellingborough, has told employees to stop accepting orders from the department store.
XPO has halted work as it tries to convince Sports Direct to honour existing contract terms.
“We have taken the decision to cancel and refund all orders that have not already been sent to customers,” the department store said on Facebook.
“We didn’t take this decision lightly, but since we cannot give our customers clear assurances of when their orders will be delivered, we believe cancellation is the best option.”
To add to the confusion, House of Fraser’s website is currently down – a holding message says the company is “currently working hard to make some improvements” and the site “will be back up and running as soon as possible”.