Royal Mail delivered 92.1 per cent of First Class mail the next working day against a target of 93 per cent for the same period. Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has one of the highest Quality of Service specifications of any major European country.
Sue Whalley, CEO Post & Parcels UK, Royal Mail said: “Royal Mail operates under some of the most demanding Quality of Service standards in the whole of Europe. We’re disappointed with current performance. We are focusing on maintaining our high levels of customer satisfaction. That includes innovation like providing more email and SMS notifications to our customers and the ongoing trial of parcel postboxes.”
Royal Mail’s Quality of Service is measured by Kantar TNS, an independent market research company
For more information see: http://www.royalmailgroup.com/customers/quality-service/quality-service-reports