Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery:

  • Why Amazon is pulling out of China

  • Cultural and business considerations in selling in China

  • JD.com exiting the Australian market

  • Comparing Alibaba and JD’s delivery networks

  • JD.com slashing delivery costs and the impact on share price

  • How Alibaba is managing delivery costs

  • Alibaba’s stakes in courier companies

  • Out-of-home delivery, including parcel lockers

  • Volumes and third-party operated parcel lockers

  • Profitability and efficiency with parcel lockers

  • Luxury delivery service

  • Customer service for e-commerce consumers

  • Could some of these initiatives work in the West?

  • Customer experience and the last mile

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Here’s a video of JD.com’s white glove luxury delivery service:

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com

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