Global online cycling retail group Wiggle-CRC has partnered with intelligent returns platform, ReBOUND, to roll out a new returns experience for UK and international customers.
The partnership enables Wiggle-CRC to offer quicker and more flexible returns around the world, tailored to the customer’s needs and location.
Customers are now able to track the entire returns journey via a single online portal, offering an even more convenient and informative experience.
Renowned for their 365 day return policy, Wiggle and Chain Reaction Cycles ship 6 million parcels per year with an annual revenue of over £500 million across the Wiggle ltd group.
Wiggle-CRC partnered with ReBOUND after experiencing a 30% uplift in return rate to improve the quality of their returns data as a business to better serve modern shoppers return expectations.
Since removing in-parcel labels from outbound orders, Wiggle has already seen a reduction in customer queries during the returns process and expects the new online-only experience to further reduce customer contact.