XPO Logistics has opened its first last mile delivery hub in Canada: a 50,000 square feet facility in Toronto.
The facility, which will be staffed by around 70 employees, will serve customers throughout Ontario.
Troy Cooper, president of XPO Logistics, commented: “We’re delighted to extend our last mile capabilities in Canada with the opening of our Toronto hub. Demand for our service is on the rise, as more people buy heavy goods online and retailers outsource deliveries.
“Consumers in Canada already have access to a first-rate in-home experience from XPO with our experienced team and technology – now we’re accelerating delivery to homes in the country’s largest metropolitan area.”
XPO describes itself as the largest provider of last mile logistics for heavy goods in North America, and it expects to handle about 14m last mile deliveries across the continent in 2018.
XPO said that the Toronto opening is part of the company’s planned network expansion to 85 last mile hubs in North America this year. As previously reported by Post&Parcel, XPO also provides a last mile service in Europe.
The company’s last mile hubs are used to provide value-added services, such as inspection and pre-assembly in preparation for delivery, and to position goods close to destinations. Once an item is in transit, XPO’s technology gives consumers a choice of self-service options, including web tools and voice-activated connectivity through Google and Amazon intelligent assistants. Shoppers can track their orders and receive automated appointment verifications by phone, email or text.