DHL Parcel customers in Poland can now collect their cash-on-delivery orders from all outlets of Żabka – a chain of convenience stores.

Customers will have the choice of a range of payment options including cash, payment cards or the Blik App – a Polish mobile payment system.

It is also possible for customers to return their orders in Żabka outlets by using e-store labels.

Żabka has also introduced the facility to redirect parcels to other outlets if it is not possible for a customer to collect it from the location that was originally indicated in the order.

“The growing number of users and their positive ratings confirm that this is a good direction for further investments,” said network leader, Maciej Dudek of DHL Parcel Networks.

“Year on year, the number of shipments serviced at all our points is more than six times higher.”

Sales and services development director at Żabka, Przemysław Tomaszewski, added: “The ability to collect and send parcels in our network is becoming more and more popular among customers, as evidenced by the numbers – just last year Żabka stores served over 1.7 million parcels, and that number is constantly growing.”

According to market forecasts, online sales are likely to account for 10% of the value of the entire retail trade in Poland in the near future.

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